Less than a third of consumers aware of Facebook ads boycott, Gen Z most engaged

Less than a third of consumers aware of Facebook ads boycott, Gen Z most engaged

There are now nearly 1,000 advertisers that have formally signed on to the Stop Hate for Profit Facebook ads boycott. The organizations behind the campaign have lobbied brands to promote the boycott and its objectives, but there has been limited effort to build public awareness and support. Seeking consumer sentiment. To determine consumer sentiment toward the boycott, I conducted a Google Consumer Survey of more than 1,000 US adults between June 30 – July 5. (I did not screen to see if they were Facebook users.) The single question was, “Which best describes your feelings about the ‘Stop Hate for Profit’ Facebook advertiser boycott?” They were given four randomized choices: […]

With new ‘pilot program,’ Google again testing ads on local business profiles

With new ‘pilot program,’ Google again testing ads on local business profiles

Google is testing ads again in local business profiles. The company did something similar in 2017 and again last year. Tim Capper was the first to notice this recent test, in restaurants and several other categories. No opt-out. I confirmed that businesses cannot opt-out or choose the advertisers that appear on their local profiles. The ads can appear both on desktop and mobile. The third-party ads so far all appear to be connected to the businesses themselves. Food ordering is for the restaurant itself — although Capper points out the ad potentially redirects an order that might otherwise go directly to the restaurant. Groupon ads (below) take you to a […]

Usage of voice has plateaued — for now

Usage of voice has plateaued — for now

Roy Amara’s oft-cited law states, “We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run.” This appears to especially applicable to voice and voice search. While there’s been steady growth in the use of voice and virtual assistants since Siri was introduced more than a decade ago, the market hasn’t been transformed. Smart speakers are even a better case-in-point: widely adopted, they’ve failed to become the revolutionary product many had expected. Now survey data from Perficient Digital suggests voice may have hit a plateau of sorts. This is the fourth year the agency has asked over 1,000 U.S. adults about their use of voice, voice search and […]

TripAdvisor, Yelp and others highlight venue safety, an emerging consumer decision factor

TripAdvisor, Yelp and others highlight venue safety, an emerging consumer decision factor

It’s safe to say that the U.S. has badly fumbled its response to COVID-19 and the pandemic will be with us through at least the end of 2020. That means consumers will probably remain cautious about returning to hotels, restaurants, retail stores, gyms and salons for the foreseeable future. Varying levels of consumer comfort. In a recent coronavirus-response consumer survey, the Pew Research Center found: 79% of U.S. adults are now comfortable going to the grocery store. 53% would feel comfortable going to a hair salon. 44% would feel comfortable eating in a restaurant (dine-in). 23% would feel comfortable at an indoor sporting event. There are significant differences in attitudes […]

Google positioned to dominate the ‘O2O economy’

Google positioned to dominate the ‘O2O economy’

Google is the company in the strongest position to capitalize on the massive online-to-offline (O2O) economy. I discussed Google’s dominant position linking the digital and physical worlds, Google My Business’ evolution and the future of local search as a more distributed phenomenon in my SMX Next keynote last week. Nearly every ‘enterprise’ is a local business. The term “local business” is often misunderstood and typically conjures up images of mom and pop stores and very small businesses. But any business that transacts offline or sells products and services in a physical place is effectively a local business. The logos below are just as much local businesses as are small merchants. […]

‘Stop Hate’ Facebook advertiser boycott gains momentum as Verizon joins

‘Stop Hate’ Facebook advertiser boycott gains momentum as Verizon joins

Verizon Communications has become the highest-profile advertiser to announce it’s joining the “Stop Hate for Profit” campaign, which asks companies to pause their Facebook and Instagram ad spending during the month of July. The movement was started earlier this month by a collection of non-profits and civil rights organizations including the NAACP and Anti-Defamation League. Stop Hate asserts that Facebook has facilitated the spread of hate speech, voter suppression and racism by turning a blind eye to content and publishers that promote hate speech. Intensifying internal and external pressure. Recently, Facebook confronted an employee backlash and virtual walkout over its unwillingness to remove comments by President Trump suggesting violence against […]

Google will now auto-delete your location history after 18 months

Google will now auto-delete your location history after 18 months

Ahead of next week’s California Consumer Privacy Act (CCPA) enforcement deadline of July 1, Google announced a number of new privacy updates. The company doesn’t mention CCPA in its blog post, but the timing is probably not entirely coincidental. Location History 18 month expiration. The primary announcement concerns Google Location History and a new 18 month, default auto-delete policy. Location history is opt-in (it wasn’t always). But if it’s turned on, user location data will now automatically be deleted after 18 months. Users can also delete their location data manually or set auto-delete to happen at three month intervals. Today, auto-delete must be activated by the user. That will no […]

Google upgrades enterprise messaging capabilities in Maps and Search

Google upgrades enterprise messaging capabilities in Maps and Search

Google Messaging has been a better idea than experience, perhaps until now. The company announced that it was upgrading the capabilities of messaging for enterprises in Maps and Search. New and improved. Google said today that it was expanding the business categories that would have access to messaging. It was also adding product features: “smart replies, visual product carousels, and unique welcome messages.” Google says that messaging on its platform (Android and Maps for iOS) can also smoothly transition from automated replies to a live agent if needed. Messaging in the GMB Profile (Search and Maps) In the above example, I searched for Walmart through the Google app on my […]

Google agrees to start paying for news content

Google agrees to start paying for news content

European news publishers and governments have been trying to get Google to pay them to license content for years. There have been legal and legislative fights and tortured battles over copyright laws. After fighting the idea of paying publishers to display or link to their content, Google is now ready to comply. Paying for ‘high-quality’ content. Google said earlier in a blog post that the company would begin paying “for high-quality content for a new news experience launching later this year.” It didn’t disclose any further information beyond the fact that the program will be part of “an enhanced storytelling experience that lets people go deeper into more complex stories.” […]

When silence is not an option: Brands dive in with protest support

When silence is not an option: Brands dive in with protest support

George Floyd was killed by police on May 25. Since that time, Black Lives Matter (BLM) protests have swept much of the country and grown into an international movement against racism and police violence. Most brands have historically avoided taking political stands for fear of offending some of their customers. While that has slowly changed over time — as Millennials increasingly expect them to take stands on social and political issues — the conventional wisdom has largely remained: stay out of it. Brands shunned Kaepernick. That was true of former NFL player Colin Kaepernick’s peaceful “take a knee” protests against police brutality roughly four years ago. He was shunned by the […]