Facebook Messenger Can Now Be Used to Answer Customer Messages via @MattGSouthern

Facebook Messenger Can Now Be Used to Answer Customer Messages via @MattGSouthern

Facebook is rolling out an update to Messenger that will allow page owners to toggle back and forth between personal messages and customer messages. Business owners can finally respond to customers from the same app they use to communicate with friends and family on Facebook. The ability to toggle back and forth between different inboxes allows businesses to respond quickly without having to open another app. All incoming messages are now conveniently grouped together in the same app. But they’re still separated enough to prevent businesses from accidentally responding to a customer from their personal account. When responding to messages, the business owner can choose whether they want to respond […]

Google Finds Over 25 Billion Spammy Pages Every Day via @MattGSouthern

Google Finds Over 25 Billion Spammy Pages Every Day via @MattGSouthern

Google’s efforts to keep spam out of search results are detailed in the company’s annual webspam report, published today. According to the report, over 99% of Google’s search results are spam-free, and the company goes to great lengths to keep it that way. For instance, Google’s webspam team discovers 25 billion spammy pages every day which are filtered out of Google’s search results index. “That’s a lot of spam,” Google says, “and it goes to show the scale, persistence, and the lengths that spammers are willing to go.” Here are more highlights from Google’s webspam report, which show the company’s efforts to stay ahead of spammers in 2019. How Google […]

Facebook Tests Email Marketing Tools for Business Pages via @MattGSouthern

Facebook Tests Email Marketing Tools for Business Pages via @MattGSouthern

Business pages on Facebook may soon have the ability to send marketing emails with a new set of tools that are currently being tested. The tools will allow small-to-medium sized businesses to upload contact lists and compose marketing emails in a user-friendly interface. Businesses can send emails directly through the Facebook platform and track the performance afterward. Facebook Marketing Emails Spotted in Early Testing A test was recently spotted by social media marketer Meg Coffey who shared screenshots on Twitter. Send marketing emails from your page? What new sorcery is this Facebook?! Have you seen this new feature where we can now send emails directly from Facebook? This is definitely […]

Instagram Says Sites May Need Permission to Embed Photos via @MattGSouthern

Instagram Says Sites May Need Permission to Embed Photos via @MattGSouthern

Site owners may need to get permission from Instagram users before embedding their posts on a web page, according to a company statement. Newsweek is currently being sued for copyright infringement by a photographer who’s Instagram post was embedded on their site without express permission. The decisions made in this case could have long lasting implications for site owners when it comes to using media uploaded to Instagram. Here’s more about the lawsuit, how it compares to a similar case from earlier this year, and the impact it could have for websites in years to come. Newsweek Sued for Copyright Infringement Newsweek reached out to a photographer for permission to […]

DuckDuckGo Questioned By Authorities Over Google Antitrust Investigation via @MattGSouthern

DuckDuckGo Questioned By Authorities Over Google Antitrust Investigation via @MattGSouthern

DuckDuckGo has reportedly been in talks with the U.S. Justice Department regarding an investigation into Google’s alleged anti-competitive practices. In a report from Bloomberg, DuckDuckGo CEO Gabriel Weinberg reveals U.S. authorities are looking for ways to limit Google’s dominance in the search market. Weinberg spoke with authorities just a few weeks ago, who came prepared with detailed questions about Google. Should Google Offer Alternatives? A particular focus of questions being asked by authorities is whether Google should be required to suggest alternatives. Authorities are most concerned about having Google present alternatives to its search engine and Chrome web browser on Android devices. It’s alleged that Google is engaging in anti-competitive […]

Google My Business Update: Add More Hours for Specific Services via @MattGSouthern

Google My Business Update: Add More Hours for Specific Services via @MattGSouthern

Google is letting businesses add more hours in their GMB listing for services that aren’t offered at all times of the day. If the hours for certain services differ from a business’s regular opening hours, that information can now be easily displayed for customers to see. Businesses can include additional sets of hours for the following types of services: Brunch Delivery Drive through Happy hours Kitchen Pickup Senior hours Takeout Looking at the types of services this feature is available to, it’s probably fair to assume the ability to add more hours was prompted by the pandemic. As businesses adapt to what has become the new normal, they may have […]